Troubleshooting Issues with Remote Web Workplace-Part 3

 

It has been a few days since the last blog. Lets gets started with this one right away.

You can get to the RWW page however you are unable to login.

 

 

Scenario 1: The login gets stuck at “LOADING”

You may rarely see this one across the domain. This error is specific to client machines.

This is surely a problem with your web browser. You may not be using IE , or cookies may be turned off or its not allowing add-ons.

If you have not done this already, add the RWW URL to trusted sites

 

 

Scenario 2: The Loop of login page

You provide correct credentials and it gets redirected to the login page again and again and again.

This may be a very common one.It can be resolved by doing either of the following:

 

Method 1: Configure the number of worker processes for the DefaultAppPool application pool to 1

1. Open IIS manager (start à run à inetmgr), browse to Application Pools.
2. On the work pane, go to the properties of DefaultAppPool.

3. Under the Performance tab set the Maximum number of worker processes to 1.

4. Click OK and run IISRESET from command prompt.

OR

 

Method 2: Create a new application pool for the remote virtual directory

1. Under Application pools, in the Action menu, create a new Application Pool.

2. Give the app pool a sensible name like RWWAppPool.

3. Select Use default settings for new application pool option, and click OK.

4. In IIS console , Expand Web Sites, expand Default Web Site, right-click Remote, and then select Properties.

5. From the Application pools listed there, select the application pool that you created.

6. Click OK and run IISRESET from command prompt.

The next post will be up soon.No screenshots were available.